FAQ

What bases do you have available? What are they made of?

You can find a complete list of bases and their fiber contents here: https://www.lolabeanyarnco.com/pages/bases

Where can I buy LolaBean yarn?

You can find a complete list of stockists here: https://www.lolabeanyarnco.com/pages/stockists

When will your next shop update be?

I don’t have an update scheduled at the moment, but I recommend following LolaBean Yarn Co. on Instagram at https://instagram.com/lolabeanyarnco to see what colors I’m working on and what will be coming up.

Are you accepting new wholesale or retail accounts?

Not at this time.

Do you have any upcoming events?

Not at this time due to Covid-19 but you can find upcoming events as they are scheduled on the Events page here: https://www.lolabeanyarnco.com/pages/events

What does it mean when a listing says “Pre-order”?

Pre-order listings include a timeline for when the yarn will ship which can be anywhere from 8 to 12 weeks and sometimes longer depending on what is being offered. These listings will include an estimated shipping date, but these dates may vary slightly. 

Where is my yarn?

If you ordered yarn as part of a pre-order, the estimated shipping date was included in the listing and is included on your invoice. If it has been shipped already, you should have received a shipping notice with a tracking number. You can track your order here: https://tools.usps.com/go/TrackConfirmAction_input.

If you have not received a shipping confirmation, please check your spam folder to make sure it wasn’t marked as spam. If it has been more than 10 business days from when you received your shipping confirmation, please email your order number and a request to check on the status of your order to lolabeanyarnco@gmail.com. Please be polite and wait for a response before emailing again. 

Are you able to offer yarn support?

Not at this time.

Are you able to collaborate with designers? 

Not at this time. I am always flattered when you choose to use my yarn for your designs. Please notify me if you’re getting ready to release a pattern using LolaBean yarn so we can make sure yarn will be available and I can share your pattern. 

Why can’t I order from the Colorway page?

The colorway page is simply a sampling of the colors I have been dyeing but is not necessarily representative of what is currently available for sale. Please click the Shop tab to see what is in the store. 

Can I place a custom order?

When custom orders are open, I only accept custom orders for a sweaters quantity in the same colorway.

Do you offer sweater quantity discounts?

Not at this time since LolaBean yarn is already competitively priced.

Can I order mugs or pins or projects bags from you?

Yes. I have shop updates periodically that include LolaBean merchandise, but they are typically separate from yarn shop updates due to complications with ready to ship and pre-order items. 

When will my order ship if I get a mix of ready to ship and pre-order items?

Your entire order will ship together once the pre-order items are ready. If you want your ready to ship items to ship sooner, please place a separate order. 

Do you refund or combine shipping for multiple orders?

No. This requires a lot of time to organize that I do not have. 

How often do you ship orders?

Due to Covid-19, I am only shipping orders on Fridays to limit the exposure to myself and postal workers.

Can I purchase yarn to match a previous dye lot?

No. Yarn is dyed to order and while I try my best to keep dye lots similar, they will have variations due to the handmade nature of my work. Please be sure to order enough skeins for your projects as future batches may not be an exact match.

Where can I buy exclusive colorways?

When I develop a custom colorway for a shop, that color is exclusive to the shop and you must order it directly from that particular shop. I cannot fulfill requests for these colors outside of that exclusive agreement.